QuickBooks Payroll Error 2002: Causes and Step-by-Step Fix

Creation of a fresh data file in QuickBooks can be fraught with different errors. One such error is Payroll Error code 2002. This error is mostly a result of an incorrectly entered PIN during the creation of the company file. Read this full blog to know about the different facets of the error, its causes and the different methods to fix QuickBooks payroll error code 2002.

What leads to QuickBooks Error Code 2002?

This error code can be caused due to the following:

•            Logging into the QB Payroll with an invalid PIN.

•            The QuickBooks company data file got corrupted.

•            Using an out-of-date version of Windows or QuickBooks.

•            Working with an inactive payroll subscription.

•            Broken internet connection.

•            Invalid entries are kept on file.

•            The system firewall blocks QB updates.

Multiple Solutions to help you rectify QuickBooks Error Code 2002

Implement the following solutions to get this QuickBooks error code 2002 rooted out without any technical stronghold.

Solution 1: Run QuickBooks File Doctor Tool 

To troubleshoot company file problems, you can also make use of the QuickBooks file doctor tool. The following is the walkway to follow:

•            At the first, download & install the most recent version of the QuickBooks tool hub.

•            Subsequently, choose the 'Company File Issue' tab.

•            After then, proceed to the 'Run QuickBooks File Doctor' option.

•            Afterward, choose the 'Company File' option and select the file that needs to be fixed.

•            If the file isn't listed in the 'Company File' drop-down menu, you can use the 'Browse and Search' feature to locate it.

•            And further, hit a click on the 'Check your File' option, followed by hitting on 'Continue.'

•            Now enter the QuickBooks admin password.

•            Once done with that, hit a click on 'Next' afterward.

•            The scanning process may take some time to finish depending on the size of the files.

•            After scanning, open QB Desktop and then access the company file to see if the error code 2002 has been resolved.

Solution 2: Use the Repair Utility

Follow the walkthrough provided below to use the utility:

•            You need to first log in as an administrator to QuickBooks by entering the admin ID and password.

•            After that download & run the 'PayrollSubini.exe' on your PC.

•            Now choose the 'Repair Utility' option.

•            In the next step, you must now review the available payroll adjustments. To check for payroll updates, follow the steps below:

•            Heading forward, you need to choose the 'Payroll Updates' option from the 'Employees' menu.

•            Now, update the software.

•            And then hit a click on 'Ok' after the update gets finished.

•            Finally, close and reopen QuickBooks to confirm that the repair utility is working properly.

Solution 3: Configure Windows Firewall to Unblock QB Updates

It becomes pertinent to add QB-related files to the list of exceptions. This is because the firewall may inadvertently block the connection to QuickBooks and thus obstruct its functioning.

•            Under this process, you need to open the 'Run' window by pressing the 'Win + R' keys.

•            In the search panel, type 'Windows Firewall' and press the 'OK' button.

•            After that choose 'Advanced Settings' and then 'Inbound Rules' in the following window.

•            And further, select 'New Rule' after right-clicking on the option.

•            Followed by hitting on 'Next' after choosing the Port.

•            Now make sure that the 'TCP' option is pre-selected here. If not, you must make a note of it.

•            And then, navigate to the Specific Local Ports category and type in the port number that corresponds to your QuickBooks version –

o   QuickBooks Desktop 2020 and later: 8019, XXXXX.

o   QuickBooks Desktop 2019: 8019, XXXXX.

o   Desktop 2018: 8019, 56728, 55378-55382.

o   QuickBooks Desktop 2017: 8019, 56727, 55373-55377

•            In the next step, you need to choose 'Next,' and opt for 'Allow Connection.'

•            Also, you need to select all of the profiles listed on the page by pressing 'Next' once again.

•            Heading forward, you need to give the rule a name 'QBPorts(year)' and then choose 'Finish.'

•            Lastly, create an Outbound Rule by repeating the process.

Solution 4: Re-Enter the PIN

•            The PIN should be at least eight characters long.

•            Make sure there is at least one number and one letter in the combination.

•            Because passwords are case sensitive, ensure you're using the caps lock, num lock, and space bar on your keyboard when entering the PIN.

Summing Up!

This blog elaborated on the causes of QuickBooks payroll error 2002 and the different solutions to get it sorted out. If you feel need of technical help, you can directly reach out to our QuickBooks payroll error support experts at the helpline 1-800-761-1787.